A video posted by a disgruntled BRITISH AIRWAYS flyer has gone viral for capturing the “disgusting” conditions of his pricey first class seat.
In four days, a short 30-second clip posted by British TV presenter Owen Thomas has garnered more than 871,600 hits on YouTube, showing viewers “…what first class in BA is really like.”
“It is absolutely filthy,” says a livid Thomas in the clip. “…You see the stains down here. It’s when you open your seat that the real horror begins. This is first class. This is British Airways first class. It’s disgusting.”
According to his brief YouTube description, the offending flying conditions were suffered during a flight from London to St. Lucia on January 17.
Thomas is all the more livid given that he and his travel companion saved and scrimped in order to fly first class, he said.
It was reported that Thomas’ first class flight with British Airways cost around £9,000, but he told The Independent via email, “The flights were certainly not £9,000. We bought them as part of a holiday package and used points to upgrade to first from Club on one ticket and paid for the other – certainly several thousand pounds.”
BA said: “We have contacted our customer to apologise. We are very sorry that on this occasion we have fallen short of our usual high standards.
“We pride ourselves on delivering a relaxing and pleasant experience in First, and are taking immediate action to address this issue.”
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